Return & Refund Policy
We want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return or refund.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Customized or personalized products are not eligible for return unless damaged or defective.
- Perishable items (like sweets, if included in sweet boxes) are not eligible for return unless received in खराब/unsafe condition.
2. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery.
- Please provide clear photos and videos of the product and packaging as proof.
3. Non-Returnable Items
- Used or altered products
- Customized/handcrafted items made to order (unless defective)
- Perishable contents (such as sweets) unless quality issues are proven
4. Return Process
- Send your return request to aggarwalr795@gmail.com with:
- Order details
- Reason for return
- Photo/video proof (if applicable)
- Once approved, instructions for return shipping will be provided.
5. Refund Policy
- Refunds are processed only after the returned item is received and inspected.
- If approved, the refund will be issued within 5–7 business days to the original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to an error or defect.
6. Replacement Option
- In case of damaged or defective items, a replacement may be offered instead of a refund, based on availability.
7. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- Once shipped, orders cannot be cancelled.
8. Important Notes
- Handmade wooden and handcrafted boxes may have minor variations, which are natural and not considered defects.
- Proper unboxing video is recommended for any damage claims.
For any support or queries, contact: aggarwalr795@gmail.com